mdex Quick Support
With the TeamViewer 'mdex QuickSupport' an mdex technician can connect to your PC without you having to install any software on your PC.
- download the file TeamViewerQS.exe.
- double-click on the file TeamViewerQS_en.exe
TeamViewer QuickSupport will start.
- the mdex technician asks for the displayed ID and password by telephone.
- the mdex technician then establishes a remote connection to your PC.
Please make a data backup before starting the connection. We expressly point out that we accept no liability for data loss or data damage!
mdex OpenVPN Root Certificate
Depending on the server, one of the following certificates is required to establish an OpenVPN connection to mdex:
(download with right mouse button --> save target as...)
mdex OpenVPN server ![]()
Required certificate Notes businessip.mdex.de ClientCAPack.crt Certificate expiry date: 10/2022 (Part: mdexRootCA)
fixedip.mdex.de (port 1194) mdexCA10.crt Server runtime end: 10/2023
fixedip.mdex.de (Port 9300) ClientCAPack.crt Certificate expiry date: 10/2022 (Part: IC3SRootCA)
openvpn20.mdex.com mdexCA20.crt mdex fixed.IP via OpenVPN settings
publicip.mdex.de ClientCAPack.crt Certificate expiry date: 10/2022 (Part: IC3SRootCA)
publicip20.mdex.de mdexCA20.crt mdex public.IP via OpenVPN settings
The mdex OpenVPN certificate is in the standard PEM format. If the certificate is required in a different format, it must be converted accordingly. (e.g. under https://www.sslshopper.com/ssl-converter.html)
Here you will find available downloads of the respective mdex routers.