mdex Support>Important hints to handle confidential data

Important hints to handle confidential data

Please observe the following rules for handling confidential data (e.g. passwords) so that they do not get to unauthorised third parties:
  • Please do not write sensitive data (e.g. passwords) in e-mails, but inform mdex customer support by telephone if necessary.
  • Do not attach any files to e-mails containing sensitive data in plain text. (e.g. passwords in configuration files, network diagrams, etc.).
  • Send requested files with confidential data (e.g. configuration files, network plans, etc.) as password-protected zip files in agreement with mdex customer support.
    1. Download the free sofware 7-Zip from https://7-zip.org/ and install it on your PC.
    2. Click on the desired file with the right mouse button, then select 7-Zip > Add to an archive....
    3. Enter a password agreed with mdex customer service under "Encryption" and click on OK.
    4. The file will now be saved as a password-protected zip file on your PC.
    5. Send this zip file as an e-mail file attachment.
  • As an alternative to password-protected files, you can also request a SharePoint login from us for secure file exchange.